Yesterday my wife reserved three items on their website, to be collected within 48 hours from one of their stores in East London. She received an email confirming that the three items were reserved and would be held until the end of tomorrow.
Today we traipsed down to pick them up. 3.00 o’clock at Argos on a holiday Sunday- almost an entire outer circle of hell to itself. It took 5 minutes sat in the car park just to get a parking spot.
Anyway they screwed up. So much for three items reserved. They only had two. The other was ‘Out of Stock’ according to their staff. So here we have a no doubt expensive stock/booking system which gets it wrong.
Presumably at some point the branches stock figures were matched against reservations and the system should have realised that a reserved item would be out of stock? So why no notification, apology or anything?
I tried their phone line support. Getting through to a human was an achievement, however she might as well have not been there. Full marks to her for passing me to another number where the staff had long finished for the day. But a waste of my time (on an 0870 number- gee thanks Argos).
So I have used their online email system to send an email that should glow white hot with ire (polite, no bad language but firm). Watch this space… I wonder if anyone in Argos land ever checks the web for good/bad customer feedback?
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